Does Our Closet have a physical store?
Can I book an item in advance?
Will garments need to be pressed upon arrival?
Can I keep or purchase an item?
Can I request and item or designer not listed on your site?
What do I need to sign up to borrow or buy?
How do I find what I’m looking for?
Can I try the item on first?
When will my card be charged?
How do I cancel my order?
When will I receive my refund if I cancel the order?
How do I book or buy a piece?
Who is responsible for cleaning?
How are my items delivered?
What happens if my item doesn’t arrive in time?
What if my item doesn’t fit?
What if I am having trouble with the zipper?
Can I tailor my dress?
How do I return my dress?
Do I need to dry-clean my dress?
What if I accidentally damage the dress?
Why am I asked to complete a review?
Can I rent or lend if I am under 18?
What if a lender asks me to pay them directly outside of Our Closet’s site?
How long is a rental period?
How much does it cost to list?
How much should I advertise my dress for?
What do I do if a designer is missing from the list?
Do I need a profile picture?
What do I need to sign up to lend or sell?
What photos should I upload?
What photo should I upload first?
Can I use images from designers or other professional photos?
How do I list multiple sizes?
Are there any restrictions on what can be listed?
How many items can I upload to Our Closet?
How do I start listing my items?
How do I set the price?
Do I sell or rent?
Should I manage my item myself or send it to you to manage on my behalf?
What if I receive a try on request?
How do I know when and where to post a dress?
How do I pack my item?
Is it possible to rent designer items all over the UK?
How carefully should I pack my items?
Do I have to accept a booking?
How do I send items?
What happens if somebody doesn’t return my dress?
Who is responsible for dry cleaning?
What happens if my dress gets damaged?
What if there is a dispute between borrower and lender?
How do I get paid?